I spent years in public health tracking down patients who had fallen out of care — people who needed treatment and simply got lost in the system. You do not let go of a patient until they are safely in care. That principle is the whole model here.

Then it happened to me. After my daughter was born, I could not get a call back from my own clinic. I work in this field, and I still did not get through. If it happens to me, it is happening to the patient sitting at home at 8 PM with a positive test and a question nobody is answering.

ClearPath exists so that the patient gets a person on the phone.