The patient who calls after hours is scared and ready to book.

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After-hours patient intake for independent fertility clinics. When a new patient calls, once your front desk has gone home, a real person answers with empathy and books the consult, so they never end up booking with someone else.

PROBLEMS WE SOLVE

Most clinics aren’t short on demand. They lose patients, and they don’t even know.

Every problem below has the same shape: a patient who wanted services, and a moment where no one was there to service them. Here’s where they slip, what it quietly costs, and how we close it.

THE AFTER HOURS CALL THAT BOOKS SOMEWHERE ELSE


  • THE PROBLEM

    A new patient works up the nerve to call about starting treatment at 6:40 pm, after your desk has gone home. They reach voicemail. By morning, they’ll call the next clinic on their list. A booked consult that doesn’t arrive is a clinician’s hour billed to no one , and a slot another patient would have taken.

  • WHAT IT COSTS

    You never see the potential patient. It isn’t a bad lead or a no-show; the potential patient disappears before you ever meet them. The demand was real; the window just wasn’t open. No-shows quietly drag down provider utilization and push out the schedule for everyone waiting behind them

  • HOW WE SOLVE THE PROBLEM

    A real person answers live, with empathy, and books the consult directly in your EHR, or the person is triaged to a provider, before they have a reason to dial anyone else. We call every booked patient 24 hours ahead to confirm, and run recovery calls to rebook the ones who slip, so the chair stays full.

  • THE MATH

    A single IVF cycle runs roughly $15–25k, and most patients don’t stop at one. Recover one lost inquiry a month, and the service has paid for itself several times over. You operate better off the margin alone. An empty new-consult slot can represent $400–800+ in lost first-visit and downstream revenue. Confirmation calls turn most of those back into kept appointments.

THE INTERNATIONAL PATIENT


  • THE PROBLEM

    Working patients and international inquiries can only reach you in the evening, exactly when the office is dark.

  • WHAT IT COSTS

    A whole segment of real demand never converts, simply because the calling window and the open window never overlap.

  • HOW WE SOLVE THE PROBLEM

    Coverage runs from an hour before you close through the evening , with weekend and daytime-overflow add-ons, so the call is answered when it actually comes.

  • THE MATH

    These patients are already motivated enough to call. Capturing even a handful a month is net-new volume you weren’t reaching before, and a greater chance of more families being formed.

THE FRONT DESK THAT CAN’T KEEP UP



  • THE PROBLEM

    Voicemails pile up, callbacks slip, and the same overloaded role turns over every year or two. The phone always loses to the patient standing at the window.

  • WHAT IT COSTS

    Every unreturned message is a patient deciding you’re hard to reach. Every departure resets months of training — and the backlog starts over.

  • HOW WE SOLVE THE PROBLEM

    We take the after-hours and overflow volume off the desk entirely, so your team can close out the day and focus on the patients in front of them.

  • THE MATH

    Replacing one front-desk hire can cost $8–12k in hiring and ramp-up. Taking pressure off the role keeps good people longer, and keeps callers from hitting a dead end.

START SMALL

See which window captures more patients for your practice.

A 60-day pilot: 30 days of daytime overflow, 30 days after-hours, and side-by-side numbers on what each one recovers. Live within 3–5 business days.

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